No support on weekends?
Now provide customers extended support
Bridge the gap in your customer support hours with our dedicated managed customer support team skilled to serve your customers.
Trusted by 25+ companies to grow their remote teams
Trusted by 25+ companies to grow their remote teams
Let our experts take care of your customer needs
- Flexibility to Scale. Quickly adapt to changing needs without the encumbrances of full-time employees, ensuring agility and responsiveness in your workforce.
- Cost Effective. Achieve substantial savings on customer support costs, with potential reductions ranging from 50% to 60%.
- Speed To Deploy. Setup full-fledged customer support function within weeks. Our streamlined process leaves no eliminates stress from outsourcing customer support.
- Perfect Match To Your Needs. We handpick talent that aligns with your business objectives and customer expectations, ensuring a seamless fit into your team.
- Plan the Schedule. We address customer queries in real-time, whether it is 2 AM on Tuesday or 9 PM on Sunday.
- Less Administration. Free yourself from administrative burdens. Managed Customer Talent service handle all aspects of the customer support function, allowing you to focus on your core business operations.
Customer support can be cost effective with remote talent. However, it also comes with its own set of challenges. Our Managed Customer Support leverages our Managed Remote Talent approach as a practical way to solve them.
Each talent goes through a rigorous screening process before being onboarded to the account. They are committed to the business and are incentivised on great performance.
We assign customer success manager to take care of the entire Customer Support function for your account. We use best in industry CRM and productivity management tool to enhance talent performance.
But, why Managed Customer Support?
Commitment to Work
Delivery of Results
Productive Management
HR and Compliance
What Do We Offer?
Managed Customer Support
In-house team, deployed immediately
- Access to Qualified Associates
- Fluent in English and Powered by AI Tools
- Weekend and Extend Hours Support
- In-bound and Out-bound Support
- Pre-Sales and After-Sales Support
- CSAT and NPS Management
- Bi-Weekly Subscription Fee
- FREE 7-Days Onboarding and Setup
- Customer Success Manager
Our streamlined process
- Share Requirement. Request a Concierge. We will connect with you within 1-3 hours to understand your requirement and expectations.
- Access Curated Profiles. We initiate the talent search and screen the candidates until we find the top candidates for you to evaluate.
- Interview and Shortlist. We will coordinate the interviews with the candidates for you to evaluate and make a decision.
- Onboard and Manage. We onboard the shortlisted candidates and help integrate with your team and processes. Our team manages the candidate on a daily basis so you can focus on the business.
Frequently Asked Questions
If you have any questions that are not listed here, please Request a Concierge.
Managed Customer Support is a service that allows businesses to outsource their entire customer support function or bridge gaps in their customer support hours. Expand customer support team flexibly without the long-term commitments and overheads associated with full-time hires. It also helps reduce the risk and cost when directly hiring remote talent.
Managed Customer Support is ideal for flexible scaling, optimal for short-term and long-term requirements, and offering cost-effectiveness for team expansion. This model allows for rapid team expansion or reduction, fitting well with fluctuating work demands.
Yes! We understand the importance of dedicated team members. Remote talent assigned to your account will work full-time, exclusively on you. This ensures their complete focus and integration within your team – just as if they were in your office.
We make payment simple! You'll receive a single monthly invoice or two bi-weekly invoices in a month for your entire remote team. We handle all payroll administration, ensuring your team members are paid accurately and on time.
We offer monthly and bi-weekly subscription payment models.
Monthly Subscription: A flat monthly fee will be charged at the start of the monthly cycle. If you wish for an end-of-cycle payment, please opt for a Bi-weekly Subscription.
Bi-weekly Subscription: The flat monthly fee will be structured as a two-part payment, billed at the end of the cycle.
Each Subscription Invoice is payable within two days of the Invoice date. We sustain our business by serving our clients and rely on timely invoice clearance to sustain our operations.
No, there is no minimum commitment period. However, we recommend a minimum 3-month period of engagement to ensure operation stability and tangible business outcomes.
Based on your needs and urgency, our streamlined process can help you get started within 1-2 weeks.
No, we do not charge any deposit. You are only billed the Monthly or Bi-weekly Subscription Fee from the date the talent is onboarded to your account.
Absolutely! We believe your direct involvement is crucial in finding the perfect fit. Here's how it works:
Pre-screening: We meticulously screen candidates based on your requirements, saving you valuable time.
Top Recommendations: You'll have the opportunity to interview a shortlist of highly qualified candidates via video calls.
Test Tasks (Optional): We highly recommend providing a test task to assess candidates' skills in a practical setting. This ensures you make the most informed hiring decision.
We implement rigorous quality control measures to ensure you connect with top-tier remote professionals:
Vetted Talent Pool: We have vetted over 10,000+ candidates to date. Less than 2% of the applicants pass our rigorous vetting procedure.
Specialized Recruiters: Our Talent Acquisition Managers possess deep expertise in their respective fields, allowing them to assess skills and cultural alignment expertly.
In-depth Interviews: Candidates undergo thorough interviews to evaluate their technical proficiency, communication skills, and overall suitability for your team.
English Fluency: All interviews are conducted in English, ensuring strong communication skills for seamless collaboration.
In the unlikely event of a mismatch, we offer a guaranteed replacement policy to ensure you have the right talent for your needs. There are no fees during this period.
However, we also understand that too frequent talent change is not ideal for business operations. Our managed talent approach significantly reduces the need for talent changes. The average tenure of a remote talent for our clients is over 15 months.
We focus on sourcing top-tier remote professionals working at startups and multinational corporations in India. These professionals bring a wealth of diverse expertise, often at competitive rates. Our experienced recruiters actively identify and connect with the best candidates within these talent pools.
100% of the talent we recruit have at least two years of industry experience.
Yes, that's the standard expectation, but ultimately, it's your decision. We'll establish working hours and time zone requirements during the initial job description and recruitment planning.
Tech Concierge Pro is founded by Arizona State University alumni. We understand the nuances and needs of businesses operating in the United States.
We specialize in sourcing talent from India, focusing on critical functions like IT, next-gen Tech, Sales and Marketing, Operations, and Customer Support.
Our unique managed talent approach addresses the key challenges faced by business owners interested in scaling their businesses with remote talent.
Remarkably, 100% of the talent we recruit brings over two years of industry experience. The talent is headhunted from other companies, ensuring you get highly skilled and motivated candidates who are already excelling in their fields.
Our tailored and proactive recruitment process ensures you receive the best fit for your team’s needs.
